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  • Shipping, Payment & Returns

    Delivery charges:



    Shipping Costs every additional Package


    12,49 € *





    At Vinello we want you to be completely satisfied with your order, our service and your shopping experience. If there is something you do not like, or you find that you have ordered the wrong wine, you have the possibility to return your order within 12 weeks. In this case you have to pay for the return shipping. 

    Modes of payment

    We attach great importance to a secure payment process during your order. All payment methods are transmitted securely using 128-bit SSL encryption.

    Afterwards you have the possibility to insure your order free of charge through trusted shops. Play it safe.

    Methods of payment

    Immediate bank transfer - Very convenient. Simply pay as you are used to when shopping online. With your online banking data and maximum security via PIN and TAN. Thanks to a real-time transaction confirmation to the shop, an immediate dispatch of your ordered goods is possible.

    We will ship the goods, if available, as soon as possible. Your PayPal account will be debited when your order is completed. During the ordering process you will be directed to the PayPal site via an encrypted connection

    We do not store credit card data and passwords. During the ordering process you enter your credit card details on a secure page. It is possible that you will be asked for your credit card pin in the 3D-Secure process. We offer you the possibility to choose between two providers for the processing of credit card payments:



    Pay your purchase conveniently by direct bank transfer from your bank account. Your bank authorizes the amount in real time and debits the amount immediately. You will receive a confirmation that the payment has been made.

    Apple Pay
    Pay for your purchase with your Apple mobile device.

    KLARNA Pay Later
    Invoice by KLARNA. You can make your purchase now and the invoice for payment will be sent to you later.

    General information
    In the course of representing our interests, we reserve the right to check your creditworthiness.
    All incoming orders will be processed immediately, all inquiries will be answered within two working days. We recommend that you print out all transaction data and the general terms and conditions and keep them in an easily accessible place.

    Wine Familiy
    Do you need wine?
    Welcome at our shop! Outside our opening hours it might take a little bit longer until we answer yourinquiry.
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